Help & FAQ

📘 FMB.TV Frequently Asked Questions

🔐 How do I sign in to FMB.TV?

All Ford Meter Box employees can access internal videos and features by signing in with their Ford Active Directory credentials.

To Sign In:

1. Click the Sign In icon in the upper-right corner of the screen.

2. Enter your Ford Meter Box email address and password.

3. Accept the usage agreement the first time you log in.

Once signed in, you’ll see your account icon in the top-right corner.

Trouble signing in?
Contact: helpdesk@fordmeterbox.com to reset your password.

External users:
You can still enjoy all publicly available content without signing in.

🔗 How can I share a video?

Signed-in users have access to a variety of sharing options under each video:

✔️ Share Options:

• Social – Share to Facebook, LinkedIn, X (Twitter), etc.

• Email – Send a direct link. Note: some videos may require sign-in to view.

• SMS – Text the link. Viewing may require login.

• Embed – Add the video to your website using HTML embed code. Choose between fixed or responsive layout.

• Link – Copy the video’s URL. Internal videos shared by link can be viewed without signing in.

⚠️ Please share internal videos responsibly. Not all content is suitable for external audiences.

📥 How do I download a video?

Only signed-in Ford Meter Box users may download videos. External audiences must request access through a Ford team member.

To Download (Signed-In Users):

1. Scroll below the video player to find Download options.

2. Choose your preferred format:

   • 1080p – Ideal for presentations and standard displays.

   • Original – Full 4K resolution for high-end uses.

🔄 If the video opens in a new tab instead of downloading:

• Right-click the download link → select “Save link as…”, or

• Right-click on the video → choose “Save video as…”

• In Chrome, click the ⋮ three-dot menu on the video → Download

🌐 Can I get an embed code for videos?

Yes. Click the Embed icon beneath the left corner of the video to copy either:

• A fixed size player, or

• A responsive player for mobile websites.

If embedding internal videos, ensure the hosting website is secure and appropriate for the content.

💬 How do I turn on subtitles?

Subtitles are available on most instructional videos.

To Enable:

1. Look for the CC icon in the lower-right corner of the video.

2. Click it to choose from the available subtitle languages.

If you don’t see a CC icon, subtitles are not available for that video.

🌍 What subtitle languages are available?

Languages vary by video. Click the CC icon to view the available options for each one.

❓Why does the video play instead of downloading?

Some browsers open video links in a new tab instead of downloading them.
Follow these steps:

• Right-click the link → “Save link as…”

• Or right-click the opened video → “Save video as…”

• Chrome users can also click the three-dot menu → “Download”

🧭 Which browsers are supported?

FMB.TV is optimized for modern browsers with JavaScript enabled.

Desktop:

• Chrome

• Edge

• Firefox

• Safari

Mobile:

• iOS Safari

• Android Chrome

Make sure JavaScript is enabled for the best experience.